Software & Support Plans

WORRY FREE SUPPORT

SUPPORT PACKAGES

Our IT Support plans provide your business with the level of service support needed to maintain a fully functioning IT department without the need to maintain full time staff to manage your IT infrastructure or the need to have an in-house help desk department to address the day to day IT problems.

HELP DESK SUPPORT

$120

PER HOUR

DESKTOP HELP DESK

  • Administration Tasks (users setup, passwords, permissions)
  • OS updates and patch management
  • Antivirus Scans and Removal
  • Basic software support
  • Network connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • *Billed in Half Hour increments
SERVER/VM SUPPORT

$85

FROM SERVER/MTH

SERVER & VM SUPPORT

  • Realtime monitoring and management
  • HyperV and VMware
  • Lower downtimes
  • Better security
  • Better performance
  • Higher employee satisfaction.
  • Monthly reporting provided
  • Supported Platforms
    • Windows Servers 2008
      Windows Servers 2008 R2
      Windows Servers 2012
      Windows Servers 2012 R2
MANAGED SUPPORT

$75

USER/MTH

MANAGED SUPPORT

  • Comprehensive IT business support
  • Proactive monitoring & maintenance
  • OS updates and patch management
  • Remote & Onsite IT support
  • Monthly reporting provided
  • Support provided for:
    • Windows & Mac Desktops
    • Windows, Mac Servers
    • Microsoft Office Software
    • Desktop, Server, Storage Arrays
    • Routers, Switches and Firewalls
    • Common business software
SOFTWARE & SUPPORT BUNDLES

We have partnered with some of the leading software companies on the market today. From basic business solutions like Microsoft Office, Accounting, and Inventory Management, to Antivirus and Cloud Backups we have solutions to fit your needs. Our comprehensive range of Microsoft Office 365 product lines with installation and migration services.

PROTECTION PLAN

$20

USER/MONTH

SECURE & PROTECT

  • Keeper Security Password Manager / LastPass
  • Bitdefender Antivirus & Antimalware / Webroot
  • Tier 3 Level Support (Remote)
  • Monthly Reporting
  • Setup & Configuration
  • *Standard Hourly Rate
PROPLUS+

$75

USER/MONTH

BUSINESS ESSENTIALS

  • Full Office365 Business Basic / Google Workspace Starter
  • Keeper Security / LastPass Password Manager
  • Bitdefender Antivirus & Antimalware / Webroot
  • Cloud Backup (50 GB)
  • Tier 2 Level Support (Remote)
  • Monthly Reporting
  • Setup & Configuration
  • *Preferred Hourly Rate
ULTIMATE PLAN

$150

USER/MONTH

ALL-IN-ONE

  • Full Office365 Business Basic / Google Workspace Business Starter
  • Office Protect Layered Threat Protection*
  • Keeper Security /LastPass Password Manager
  • Bitdefender Antivirus & Antimalware /Webroot
  • Cloud Backup (50 GB)
  • Device Management (Desktop, Laptop,, Mobile & Peripherals)
  • Update & Patch Management
  • Tier 1 Level Support (OnSite)
  • Monthly Reporting
  • Setup & Configuration
  • *Corporate Hourly Rate
Eliminate Downtime
ENDPOINT MONITORING

We offer fully managed solutions for to take the worry out of managing your own IT Department. Using the latest in RMM technologies we are able to monitor and support all your IT related equipment to ensure your business keeps running smoothly. Our Managed Solutions are your one stop shop for everything IT.

SCALABLE CLOUD BASED
SOFTWARE SERVICES

Our solutions enhance and streamline how employees work while keeping your data and business secure. We have partnered with some of the leading software providers to offer our clients full protection from viruses and malware, as well as remote backups, service, support and management.

TIER 3 SUPPORT

REMOTE SUPPORT

  • Included with Essential Plan
  • 4 hour initial response time
  • 2 business day solution time
  • Discounted hourly rate
TIER 2 SUPPORT

PREFERRED REMOTE  SUPPORT

  • Included with ProPlus+ Plan
  • 2 hour initial response time
  • 1 business day solution time
  • Preferred hourly rate
TIER 1 SUPPORT

FULL SUPPORT

  • Included with Corporate Plan
  • 30 min initial response time
  • 4 hour solution time
  • Corporate hourly rate
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